Solution
Hear about the dish before the guest leaves
A table tent with a permanent QR asks without anyone on the floor doing it, and the payment terminal asks again when the bill is settled. Both ask on the same scale, so the ratings from table six and the till are the same number.
After a negative rating on the table QR, the page for the manager takes a comment and up to three photos — which is what turns "the food was cold" into something a kitchen can act on tonight.
At a glance
- Usually first
- A permanent QR on the table
- Second
- Terminal Mode when the bill is paid
- Per-waiter ratings
- A Staff Login each, and a badge QR
- Scale that suits the room
- Faces — fastest to tap, any language
Updated
What changes in the room
Four things a restaurant gets that a public review page cannot give it.
The complaint arrives in time
A negative rating from the table reaches the manager at once, which is the difference between a remade dish and a public review.
Nobody has to ask
The table tent does the asking. Waiters keep working, and no one is put in the position of requesting a good review.
Evidence, not adjectives
A photo of the plate says more than a paragraph. The page for the manager takes up to three photos; they go to the business, not to Google.
Attribution by shift
The Staff Login tells you which counter and which evening. Give each waiter a login and it tells you who.
The whole setup, in three moves
Most restaurants run this before the next service and add the terminal later.
- 01 Create one Staff Login for the floor and pick Faces as the rating scale.
- 02 Print the permanent QR as table tents — one code is enough for every table, or a Staff Login per table if you want the table number back.
- 03 Set your Google review link on the Staff Login, and read the Review journal after service.
Common questions
What is 7Feedback?
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
Do we need to integrate with our POS?
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
Does the customer have to install anything?
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
How often is the same customer asked?
It depends on the place. Terminal Mode asks only when the screen has nothing else to show. The chat-bot asks after every operation that added stamps, if that request is on. On a POS, the page with the Google button is offered to a customer the POS identifies at most once in ninety days, the page for the manager at most once a day. The printed QR asks whenever it is scanned. The business cannot change the spacing.
Next step
Put one code on the tables tonight
One Staff Login covers the whole floor. Add the terminal and the per-waiter badges once you have read a week of it.