Solution
When the visit is personal, the rating should be too
In a salon, a clinic or a service centre the experience belongs to a named person. A badge QR gives that person their own Staff Login, and every rating that comes through it is attributed to them.
It is a choice, not a fee for badges: a business that does not want per-person ratings keeps one login, prints as many codes as it likes and reads the centre as a whole.
At a glance
- Usually first
- A reception desk code on one Staff Login
- Then
- A badge QR per specialist
- Cost of per-person
- One Staff Login per person
- Scale that suits
- Stars, or Numbers where NPS is reported
Updated
What a service business gets
Long appointments produce detailed opinions, and almost none of them currently reach the owner.
A name on the rating
Five specialists with their own ratings is five Staff Logins. The business decides whether that visibility is worth the line on the invoice.
The waiting room
A code at reception or on the table in the waiting area catches the people who leave without saying anything to anyone.
Private detail
Medical and personal-care complaints are not things anyone wants to publish. After a negative rating the page is for the manager only.
A Google step after a good rating
A neutral or positive rating on the printed QR leads to a page that can offer a Google review; a negative one leads to the page for the manager.
Worth knowing
Contact details only if the client offers them
After a negative rating the client can leave a WhatsApp, Telegram or phone contact and agree to be contacted about that one review — it is not a marketing contact. The journal shows each contact with a removal date ninety days after it was left.
That matters most here. A clinic that wants to call somebody back can do it when the person asked to be called back — and a clinic that does not collect the number cannot be asked to justify holding it.
The page for the manager also takes up to three photos. In service businesses that is usually how a complaint becomes specific enough to resolve.
Common questions
What happens to a customer's phone number?
It is only there if the customer left it on the page for the manager after a negative rating and agreed to be contacted about that one review — it is not a marketing contact. The Review journal shows it with a removal date ninety days after it was left.
Can customers attach photos?
Yes, up to three, on the page for the manager after a negative rating on the printed QR or a POS. Attachments are never mandatory, and a customer who only taps a rating has left a complete review.
Next step
Start at reception, then decide about badges
One code at the desk tells you whether there is anything to hear. Per-person attribution is a decision you make afterwards.