After the rating
On the printed QR and on a POS that sends the order id, the rating decides the next page. A negative rating opens a page for the manager; a neutral or positive one opens a page that can offer a Google review.
It is not a setting. Which ratings lead where, and how often the pages are offered, are fixed by the product and the same for every business.
Updated
Each is absolute. There is no plan, flag or partner arrangement in which any of them becomes available.
A one-star rating is stored, counted and emailed to the business like a five-star one. Nothing is held back or dropped.
The Google step is a button to Google. The customer writes their own words and presses publish, or closes the tab.
The merchant cannot set which ratings go on to Google or how often customers are asked. Four stars, the middle face, a 7 or an 8 are neutral and lead to the same page as a positive rating.
On the printed QR and a POS with the order id, every option on the scale carries the page it leads to.
A private page for the manager. The customer can add a comment, up to three photos and a WhatsApp, Telegram or phone contact, and agree to be contacted about this one review. The page never carries a link to Google, and the business gets a Telegram message at once.
A page where the customer can add a comment and is offered a Google review, when the Staff Login has a Google review link. Without the link the page is the same, without the Google button. Each page works for fifteen minutes and can be sent once.
Four places ask. Two of them lead on to a page.
How often
On a POS, a customer the POS identifies is offered the page with the Google button at most once in ninety days. Without that identifier it is offered on every fifth purchase at a terminal, not more often than every fifteen minutes and at most twenty times a day.
The page for the manager after a negative rating is offered to the same customer at most once a day on a POS; without an identifier, at most once every five minutes per terminal.
The printed QR has no such spacing: every neutral or positive rating opens the page with the Google button when the Staff Login has a link. One Staff Login's QR takes at most sixty ratings an hour.
On the printed QR and on a POS that sends the order id, a negative rating opens a page for the manager: the customer can add a comment, up to three photos and a contact for a reply. That page never links to Google. A neutral or positive rating opens a page that can offer a Google review. In Terminal Mode and the chat-bot no page follows.
Google only. The Google review link is set on each Staff Login's page, and there are no other public platforms. It is offered on the page after a neutral or positive rating on the printed QR or a POS.
Not for a public one. Platforms prohibit it, and the moment someone opens a public listing is not an event a reward can be attached to — that link does not exist and will not be built. Rewarding a customer for feedback given to you privately is a different question: ask us and we will walk through what is possible in your country.
We do not promise any change to your public rating. What 7Feedback does is ask for a rating, send a negative one to the manager, and offer a Google review after a neutral or positive one on the printed QR or a POS.
Next step
It describes each page as it works, channel by channel.
