Tell us what you run
Describe the counter — a café floor, forty tills, a terminal estate, a franchise network — and we will tell you which channel goes first and what it costs.
Chat is the fastest route for sales questions and demos. Email is better for partnerships, integration detail and anything that needs a written answer.
Updated
Or write to info@7feedback.com
What people write to us about
Six conversations we have every week, and roughly how long each of them takes.
Would this work at my counter?
Describe where the visit ends and we will name the channel. Usually a two-message conversation.
How many logins do we need?
Send the number of tills, terminals or specialists and we will turn it into a figure you can put in a budget.
Our compliance team has questions
Send the questionnaire. The After the rating page describes what each channel does, and we will answer the rest in writing.
We have a terminal fleet
Terminal count, markets and whether your stack exposes PAR. That is enough for a first commercial and technical answer.
Can we run it under our brand?
Yes. Tell us the domain you want it on and which channels the merchants use.
We already use 7Stamp
Then this is an add-on in your existing account rather than a new product, and it is cheaper.
Company
Who you are writing to
7Feedback is a product of PayForSay s.r.o., Doležalova 3424/15C, Bratislava – Ružinov, 821 04, Slovakia.
Messages can be sent Monday to Sunday, 00:00–23:59 Europe/Bratislava. That is when you can send one — a human replies in the next response window.
For a written record of anything commercial, email is the channel to use. Messenger threads are for speed, not for contracts.
What to put in the first message
Any three of these and we can usually answer properly on the first reply instead of the third.
- What the business is and where the visit ends — a counter, a table, a pump, a treatment room.
- How many locations, and how many workstations in each.
- Whether payment terminals are involved, and who deployed them.
- Whether you already run 7Stamp or another product from the family.
- Which market you are in, and which messenger your customers use — Telegram or WhatsApp.
- Whether the page has to carry your brand and your domain.
- What you would want to do with a complaint that arrives at 19:40 on a Friday.
Answered before you ask
What is 7Feedback?
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
Do we need to integrate with our POS?
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
Does the customer have to install anything?
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
Do we need a 7Stamp loyalty plan?
No. 7Feedback is sold on its own, with no stamp cards, no packages and no loyalty plan behind it. If you later add loyalty, the feedback you have already collected stays where it is and keeps arriving in the same queue.
What does a customer see after a poor rating?
On the printed QR and on a POS that sends the order id, a negative rating opens a page for the manager: the customer can add a comment, up to three photos and a contact for a reply. That page never links to Google. A neutral or positive rating opens a page that can offer a Google review. In Terminal Mode and the chat-bot no page follows.
Which public platforms can we send people to?
Google only. The Google review link is set on each Staff Login's page, and there are no other public platforms. It is offered on the page after a neutral or positive rating on the printed QR or a POS.
Next step
One message is enough to start
Tell us what you run. If 7Feedback is the wrong tool for it, we will say so in the first reply.