A page for the manager
After a negative rating: a comment, up to three photos and a WhatsApp, Telegram or phone contact for a reply. No link to Google.
Channel
A printed code needs no integration at all
The fastest working setup is a QR configured on a Staff Login and printed as many times as you like: table tents, counter stickers, washroom signs, staff badges. Put it where the experience happens.
The code is permanent: it stops working only when its Staff Login is switched off or deleted, or its link is regenerated or revoked.
At a glance
- Permanent QR
- Configured on a Staff Login, printed once
- After a negative rating
- A page for the manager
- After any other rating
- A page that can offer a Google review
- Limit
- Sixty ratings an hour per QR
Updated
Where to put it, and what follows
Every placement is the same permanent QR of a Staff Login, and what follows the rating is the same wherever it is printed.
Placements
- Table tents and stickers
- A printer. Scanned without any purchase at all
- Staff badges
- One Staff Login per person if you want per-person ratings
- Washrooms and back rooms
- A sticker by the door — give it its own Staff Login to see it apart
- Reception and exit
- A sign where customers wait or leave
After the rating
- Negative rating
- A page for the manager: comment, up to three photos, a contact
- Neutral or positive rating
- A comment and, if the Staff Login has a link, a Google review
- Each page
- Works for fifteen minutes and can be sent once
- When it stops
- Staff Login switched off or deleted, link regenerated or revoked
On the page
No purchase, no card, no sign-in
The printed QR opens a rating page on the business's scale. The customer needs no purchase, no Stamp card and no sign-in, and every rating carries the Staff Login of the QR.
A Google review, every time
Every neutral or positive rating opens the page with the Google button, when the Staff Login has a Google review link.
Sixty an hour
One Staff Login's QR takes at most sixty ratings an hour; past that the page asks the customer to try later.
A useful trick
How to measure table tents against the till
The dashboard and the Review journal filter by Source — Terminal, Printed QR, Chatbot or Web card — and by Staff Login.
To tell one printed code from another, give it its own Staff Login. It then has its own row under By Staff Login, the same way a waiter gets their own ratings.
The same trick separates the drive-through from the counter, the reception desk from the treatment room, or one franchise partner's site from another's.
Common questions
What is 7Feedback?
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
Do we need to integrate with our POS?
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
Does the customer have to install anything?
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
How often is the same customer asked?
It depends on the place. Terminal Mode asks only when the screen has nothing else to show. The chat-bot asks after every operation that added stamps, if that request is on. On a POS, the page with the Google button is offered to a customer the POS identifies at most once in ninety days, the page for the manager at most once a day. The printed QR asks whenever it is scanned. The business cannot change the spacing.
Next step
Print the code this afternoon
No integration, no deployment, no meeting with your POS vendor. A Staff Login and a printer is the whole list.