Standalone product
7Feedback asks for a one-tap rating right where the visit ends: on the payment terminal in Terminal Mode, on a QR printed for the table or the counter, in the chat-bot, on your own POS. Nothing for the customer to install, nothing for staff to hand out.
A visit goes wrong and nobody at the counter hears about it. The first the business learns is a public review written a day later, when the shift is over, the dish is gone and nothing can be fixed. The person never had a working way to say it to the business instead.
7Feedback gives the customer a direct line to the business where the visit ends. After a negative rating on the printed QR or a POS, the next page is for the manager: a comment, up to three photos and a contact for a reply. After a neutral or positive one, the page can offer a Google review.
Three groups feel the difference, and none of them installs, learns or carries anything new.
They tap a rating and carry on. No download, no account, no login. A comment is optional, and the rating on its own is a complete review.
The request appears by itself after the transaction, or sits printed on the table. Nobody has to ask for a review, remind anyone or hand out a card. There is no second device and no second login.
An email about every review, a Telegram message the moment a negative rating comes in from a printed QR or a POS, and one Review journal with the Staff Login on every rating from a counter. A problem can be answered the same hour instead of the following week.
Eight things that are true from the first day, and four that depend on the channel you switch on.
The screen itself
On the printed QR and on a POS that sends the order id, the rating decides the next page. A negative one opens a page for the manager — a comment, up to three photos and a contact for a reply — with no link to Google. A neutral or positive one opens a page where the customer can add a comment and is offered a Google review, when the Staff Login has a Google review link.
A negative rating sends the business a Telegram message at once; the page adds a comment, up to three photos and a contact for a reply.
The Google review link is set on each Staff Login. There are no other public platforms.
The customer writes the review on Google and presses publish, or does not.
What a business hears depends entirely on which routes exist at the moment the visit ends.
The customer has exactly one place to put a complaint, and it is a listing the whole market reads. It arrives late, it arrives in public, and by the time it is read there is nothing left to fix. The people who would have told you quietly simply say nothing.
A negative rating reaches the manager at once, with a page for a comment, photos and a contact, and can be answered the same hour. A Google review is offered after a neutral or positive rating. What that does to your public rating is not something we promise.
The customer pays at a terminal or a POS, or scans the QR on the table. The request appears by itself — nobody has to ask for it.
Five faces, five stars or one to ten — whichever scale the business chose. The rating alone is a complete submission.
On the printed QR and a POS that sends the order id, a negative rating opens a page for the manager, and a neutral or positive one a page that can offer a Google review. In Terminal Mode one tap is the whole review.
Every review is emailed to the business and lands in the Review journal with its Staff Login, so the manager knows which counter it came from; a POS also reports the terminal, shift and cashier.
They are fixed in the product, the same for every business and every plan.
A one-star rating is stored, counted and emailed to the business like a five-star one, and both appear in the Review journal.
In practiceOne journal holds every rating.
A Google review is a button to Google. The person writes the words and presses publish, or closes the tab. Nothing is posted on anybody's behalf.
In practiceNo text is pre-filled, ever.
Which ratings lead to the Google page and how often customers are asked are fixed by the product. A merchant cannot narrow it to five stars.
In practiceFour stars, the middle face and a 7 are neutral and get the Google page too.
The shortest live setup needs no integration, no new device and no change to how anyone works.
Where it collects
Each place has a flow of its own: one tap in Terminal Mode, a follow-up page on the printed QR and on a POS that sends the order id, a request in the chat-bot. All of them ask on the same scale.
Terminal Mode runs inside the 7Stamp Scanner APK, outside the payment flow. One tap stores the rating and the screen clears.
Terminal ModeA permanent QR configured on a Staff Login: table tents, counter stickers, washrooms, staff badges.
Printed QR codesYour POS shows the rating screen with each operation and, when it sends the order id, the QR of the page that follows.
For POS vendorsA request after every operation that added stamps, and a button in the bot's menu — each switched on its own.
Chat-botsA chain owner reading an undifferentiated stream of ratings cannot act on any of them. Four rules keep the data usable.
Ratings from Terminal Mode, the printed QR and a POS carry their Staff Login; chat-bot ratings are gathered in one Online row. Every rating also shows its source.
A Staff Login is a workstation: a till, a terminal, an API integration, a badge QR. Want per-person ratings? Give the person their own login.
Every review is emailed to the owner, the Admins and users with CRM access, and lands in one Review journal — including if you also run 7Stamp loyalty on the same account.
The scale you pick is shown by every channel. Faces on the terminal with Stars in the bot is not available, because it would make the numbers incomparable.
Anywhere with a queue, a card terminal and a reason to hear about the visit today rather than next week.
A table tent that works without staff, and a terminal question the moment the bill is paid.
High volumes and a short visit, where a counter sticker or your own POS asks at the till.
Payment terminals on every island, so the question runs on hardware that is already deployed.
A business picks one rating scale and every channel shows it. Stars read as a rating anywhere and sit closest to the public platforms. Faces are the fastest thing to tap on a terminal and work in any language. Numbers from one to ten give the finest granularity and the slowest answer, which is what NPS reporting needs.
Three ways to find out how the visit went, and what each one actually costs you.
The terminal, the POS, the table and the chat are already in front of the customer. Nothing has to be delivered later.
No staff prompt, no printed cards, no list to maintain. The invitation is part of the transaction or printed once.
On the printed QR and a POS, a neutral or positive rating opens the page with the Google button; a negative one opens the page for the manager.
A Staff Login is a workstation, not a person: a till, a terminal, an API integration, a badge QR. Three tills in one location is three logins.
$19 / €19
Per Staff Login per month. Annual is $190 / €190 per Staff Login — pay for ten months, get twelve.
Get startedAdd-on price
Then it is not a separate product for you — it is the Customer Feedback add-on inside the account you already have.
See pricingUpdated
Terms
Feedback vocabulary is loose. Here is what these three mean on this site.
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
No. 7Feedback is sold on its own, with no stamp cards, no packages and no loyalty plan behind it. If you later add loyalty, the feedback you have already collected stays where it is and keeps arriving in the same queue.
On the printed QR and on a POS that sends the order id, a negative rating opens a page for the manager: the customer can add a comment, up to three photos and a contact for a reply. That page never links to Google. A neutral or positive rating opens a page that can offer a Google review. In Terminal Mode and the chat-bot no page follows.
Google only. The Google review link is set on each Staff Login's page, and there are no other public platforms. It is offered on the page after a neutral or positive rating on the printed QR or a POS.
Yes. With White Label the feedback page and the system emails come from your domain in every channel — the printed QR, the follow-up pages and the chat-bot's web page alike. For a terminal fleet sold under an acquirer's brand this is a condition of the deal rather than an option.
Not for a public one. Platforms prohibit it, and the moment someone opens a public listing is not an event a reward can be attached to — that link does not exist and will not be built. Rewarding a customer for feedback given to you privately is a different question: ask us and we will walk through what is possible in your country.
It is only there if the customer left it on the page for the manager after a negative rating and agreed to be contacted about that one review — it is not a marketing contact. The Review journal shows it with a removal date ninety days after it was left.
It depends on the place. Terminal Mode asks only when the screen has nothing else to show. The chat-bot asks after every operation that added stamps, if that request is on. On a POS, the page with the Google button is offered to a customer the POS identifies at most once in ninety days, the page for the manager at most once a day. The printed QR asks whenever it is scanned. The business cannot change the spacing.
$19 / €19 per Staff Login per month, or $190 / €190 per Staff Login for a year — pay for ten months, get twelve. In Ukraine it is 899 ₴ monthly and 8,990 ₴ annual. A Staff Login is a workstation, so three tills in one location is three logins.
No app for your customers. No new hardware. No loyalty plan behind it.
