Standalone product
7Feedback collects a one-tap rating and a written comment right where the visit ends: the payment terminal, the kiosk, the QR on the table, the receipt. Nothing for the customer to install, nothing for staff to hand out.
A visit goes wrong and nobody at the counter hears about it. The first the business learns is a public review written a day later, when the shift is over, the dish is gone and nothing can be fixed. The person never had a working way to say it to the business instead.
7Feedback adds a direct line to the manager next to the public one, and offers both to everyone. A comment, a photo or a video reaches the business while the customer is still in the room. The public button is still there, for every rating, in the same place.
Three groups feel the difference, and none of them installs, learns or carries anything new.
They tap a face in the browser and close the tab. No download, no account, no login. A comment, a photo or a video is offered and never required — the rating on its own is a finished submission.
The request appears by itself after the transaction, or sits printed on the table. Nobody has to ask for a review, remind anyone or hand out a card. There is no second device and no second login.
One email per submission and one place to read everything, with the location and the staff login already attached. A problem can be answered the same hour instead of the following week.
Eight things that are true from the first day, and four that depend on the channel you switch on.
The screen itself
After the rating the customer sees the same two options, in the same order, whether they tapped one or five: write to the business, or open the public listing of this exact location. The customer chooses; the product never chooses for them.
Text, photo or video, delivered the moment it is sent — while the customer is still in the room.
Google Maps by default, pointed at the specific location. TripAdvisor on request.
We show the choice. The person writes the words and presses publish, or does not.
What a business hears depends entirely on which routes exist at the moment the visit ends.
The customer has exactly one place to put a complaint, and it is a listing the whole market reads. It arrives late, it arrives in public, and by the time it is read there is nothing left to fix. The people who would have told you quietly simply say nothing.
The direct message reaches the manager immediately and can be answered the same hour. The public button stays on the same screen for everybody. A higher public rating is a real side effect of that — something you can get, and not something anyone should promise you.
The customer pays, takes the receipt, or scans the QR on the table. The request appears by itself — nobody has to ask for it.
Five faces, five stars or one to ten — whichever scale the business chose. The rating alone is a complete submission.
Write to the business, or open the public listing. Both are shown to every customer, in the same order, whatever the rating was.
The submission arrives by email with the location and the staff login attached, so the manager knows which counter and which shift it came from.
This is not a limitation we work around. It is the reason the product is safe to run against a merchant's own public listing.
A one-star rating is stored, counted and delivered exactly like a five-star one. Nothing is screened, held back or quietly dropped.
In practiceOne queue holds every rating from 1 to 5.
We show the choice. The person writes the words and presses publish, or closes the tab. Nothing is posted on anybody's behalf.
In practiceNo text is pre-filled, ever.
No screen, button or route depends on what was rated. The same page with the same options appears every time, for everyone.
In practiceA 1 and a 5 see an identical screen.
The shortest live setup needs no integration, no new device and no change to how anyone works.
Where it collects
There is no terminal version and no bot version. Whatever the 7Feedback page offers, it offers identically everywhere — so the numbers from a till, a table and a receipt are the same numbers.
Terminal Mode runs inside the 7Stamp Scanner APK you already deploy, outside the payment flow.
Terminal ModeA permanent QR configured on a staff login: table tents, counter stickers, washrooms, staff badges.
QR codes and receiptsA mode of the same application on a tablet — a survey station on the table, or the kiosk the customer already uses.
Self-Service KioskAn automatic request after an operation, plus a permanent menu button that is not tied to a visit.
Chat-botsA chain owner reading an undifferentiated stream of ratings cannot act on any of them. Four rules keep the data usable.
Taken from the staff login the submission came through. In a chat-bot there is no staff login, so the customer picks the location before sending.
A staff login is a workstation: a till, a terminal, an API integration, a badge QR. Want per-person ratings? Give the person their own login.
One submission, one email, one place to read everything — including if you also run 7Stamp loyalty on the same account.
The scale you pick is shown by every channel. Faces on the terminal with Stars in the bot is not available, because it would make the numbers incomparable.
Anywhere with a queue, a card terminal and a reason to hear about the visit today rather than next week.
A table tent that works without staff, and a terminal question the moment the bill is paid.
High receipt counts, where the invitation travels on the receipt the till already prints.
Payment terminals on every island, so the question runs on hardware that is already deployed.
A business picks one rating scale and every channel shows it. Stars read as a rating anywhere and sit closest to the public platforms. Faces are the fastest thing to tap on a terminal and work in any language. Numbers from one to ten give the finest granularity and the slowest answer, which is what NPS reporting needs.
Three ways to find out how the visit went, and what each one actually costs you.
The terminal, the kiosk, the table and the receipt are already in front of the customer. Nothing has to be delivered later.
No staff prompt, no printed cards, no list to maintain. The invitation is part of the transaction or printed once.
The public step is offered identically to everyone, which is exactly what the review platforms require.
A staff login is a workstation, not a person: a till, a terminal, an API integration, a badge QR. Three tills in one location is three logins.
$19 / €19
Per staff login per month. Annual is $190 / €190 per staff login — pay for ten months, get twelve.
Get startedAdd-on price
Then it is not a separate product for you — it is the Customer Feedback add-on inside the account you already have.
See pricingUpdated
Terms
Feedback vocabulary is loose, and two of these decide whether a setup is compliant. Here is what they mean on this site.
7Feedback is a standalone customer feedback product. It collects a one-tap rating and an optional comment, photo or video where the visit ends — the payment terminal, the Self-Service Kiosk, a printed QR, the receipt or a chat-bot — and delivers every submission to the business with the location attached.
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR or a fiscal receipt QR needs no integration at all. A deeper API integration exists for partners who want the question inside their own payment screens.
No. Scanning the code or tapping the terminal opens a web page. Rating takes one tap; a comment, a photo or a video is optional and never required, so the rating on its own is already a finished submission.
No. 7Feedback is sold on its own, with no stamp cards, no packages and no loyalty plan behind it. If you later add loyalty, the feedback you have already collected stays where it is and keeps arriving in the same queue.
Exactly what a customer sees after a good one. No screen, button or route depends on the rating. Both options — writing to the business and opening the public listing — appear in the same order for a one and for a five.
Google Maps is the default target and TripAdvisor is available on request. Trustpilot only if the invitation is shown to every customer without exception, which is how 7Feedback works anyway. Yelp is never used, because it prohibits asking for reviews in any form.
Yes. With White-label the feedback page and the system emails come from your domain in every channel — table QR, receipt, terminal, kiosk and bot alike. For a terminal fleet sold under an acquirer's brand this is a condition of the deal rather than an option.
Not for a public one. Platforms prohibit it, and the moment someone opens a public listing is not an event a reward can be attached to — that link does not exist and will not be built. Rewarding a customer for feedback given to you privately is a different question: ask us and we will walk through what is possible in your country.
It is only there if the customer chose to leave it and ticked the consent box. It covers that one piece of feedback — no newsletters, no other messages — and it is deleted after about 90 days.
Not more often than once every few days, set per location. The frequency cap is blind to the rating: it exists to protect a regular from fatigue, not to protect the business from criticism.
$19 / €19 per staff login per month, or $190 / €190 per staff login for a year — pay for ten months, get twelve. In Ukraine it is UAH 899 monthly and UAH 8,990 annual. A staff login is a workstation, so three tills in one location is three logins.
No app for your customers. No new hardware. No loyalty plan behind it.
