7Feedback Refund Policy

1Merchant of record

The merchant of record is the entity identified at checkout, on the invoice or on the receipt. Direct 7Feedback orders may be processed by PayForSay s. r. o. itself or by a payment provider or merchant of record expressly identified at checkout. Where a third party is identified as merchant of record, payment processing, customer payment support and refund handling may be subject to that provider's terms and policies.

Where a White Label Partner uses its own payment account, checkout, invoice or merchant account to charge a Managed Business, the White Label Partner is the seller and payment merchant for those charges unless the checkout or receipt expressly names another provider as the seller or merchant of record.

If you are not sure who charged you, the receipt is the answer: the name on it is the entity to contact first.

2Direct 7Feedback subscriptions

• You may cancel a direct subscription through account settings or support where available.
• Cancellation stops future billing but normally does not create a partial refund for the unused part of the current billing period, unless required by law or expressly approved.
• Reducing the number of Staff Logins takes effect from the next billing period. Removing a Staff Login mid-period does not create a partial refund for that period.
• Outside any mandatory statutory right, fees are generally non-refundable except for billing errors or unresolved material technical issues attributable to us.

3Prepaid codes and prepaid Staff Logins

Where prepaid access codes or prepaid Staff Logins are offered, they are prepaid service units. Unless the applicable offer, checkout or mandatory law says otherwise, they are generally non-refundable once delivered, activated, redeemed or assigned to a business.

Where a code is described as lifetime, it provides ongoing access under the applicable limits for the product's lifetime. Lifetime does not mean unlimited: monthly limits reset each month and do not accumulate.

4White Label and partner-managed billing

Refunds, cancellations, chargebacks, tax corrections and billing disputes for partner-billed Managed Business purchases are the responsibility of the White Label Partner, not of us, unless the checkout, receipt, invoice or written agreement expressly identifies PayForSay s. r. o. or another named provider as the seller or merchant of record for that transaction.

White Label Partners are responsible for their own refund and cancellation terms, pricing disclosures, tax notices, chargeback handling, local-law notices and customer payment support in partner-managed payment flows.

5Customers leaving feedback

Leaving feedback is always free for the Customer. There is no purchase, no subscription and nothing to refund on the Customer side, so this Refund Policy is relevant to business subscriptions, Staff Logins, prepaid codes and White Label billing.

If you paid a business for goods or services and want your money back for those goods or services, that is a matter for that business under its own policies, not for us. Feedback submitted through 7Feedback is not a refund request and does not start one.

6EU/UK consumer withdrawal rights

7Feedback subscriptions and White Label services are intended for business use. Where a direct purchase is made by a consumer and mandatory consumer withdrawal rights apply, the consumer may have a statutory cooling-off period. If the consumer requests immediate performance of digital services during that period, a proportionate deduction or loss of withdrawal rights may apply where permitted by law.

Partner commercial sales are intended to be B2B Managed Business sales. If a White Label Partner sells to consumers, or in a jurisdiction with consumer, auto-renewal, cancellation or notice rules, the partner is solely responsible for assessing and complying with those local requirements.

7Technical issues and billing errors

We may consider a refund for direct charges if a verified billing error occurred, or if a material technical issue prevents use of the paid Service and cannot be resolved within a reasonable time. Requests should include the account email, the invoice or order ID, a description of the issue, and any relevant screenshots or logs.

A lower rating than expected, a low volume of submissions, or an outcome on a third-party review platform is not a technical issue. We provide the collection channel; we do not promise any particular result.

8Abuse

We may refuse refund requests involving fraud, abuse, repeated refund patterns, violation of the Terms of Use, chargeback abuse, misuse of prepaid codes, or attempts to obtain unpaid services.

9How to request a refund

• For direct 7Feedback purchases: write to info@7feedback.com with your account email, the order or invoice ID, and the reason for the request.
• For purchases processed by a third-party merchant of record: use the contact details shown on that provider's receipt, or its support channel.
• For partner-billed Managed Business purchases: contact the White Label Partner or seller identified at checkout or on your invoice or receipt.

We aim to acknowledge refund requests within a few business days. Where a refund is approved, it is returned through the original payment method.