Glossary
Fourteen words, used precisely
Feedback vocabulary is loose everywhere else. This is what each of these words means here.
Product terms stay in English inside every translation of this site, because they are names rather than descriptions.
Updated
All terms
Fourteen words this site relies on, in the order they usually come up.
- 7Feedback page
- The web pages 7Feedback shows the customer: the rating page behind a printed QR or the WhatsApp chat-bot, and the follow-up page after a rating on the printed QR or a POS — for the manager after a negative rating, with a Google review offer after a neutral or positive one.
- Staff Login
- A workstation rather than a person: a till, a terminal, an API integration or a badge QR. Every rating from a counter carries the Staff Login it came through, and the Google review link is set on it. Billing counts Staff Logins.
- Google review link
- The link to the business's Google review page, set on each Staff Login's page. It is offered only on the page after a neutral or positive rating on the printed QR or a POS; the page after a negative rating never links to Google. Without a link the page is the same, without the Google button.
- Frequency cap
- How often a POS offers the follow-up pages: the page with the Google button at most once in ninety days to a customer the POS identifies, the page for the manager at most once a day. The printed QR has no such spacing. The business cannot change it.
- Terminal Mode
- The 7Stamp Scanner application running in a dedicated mode on a standard Android payment terminal. It sits outside the payment flow, so it needs no payment-side certification. One tap stores the rating, with no follow-up page.
- Self-Service Kiosk
- Kiosk Mode of 7Stamp Scanner on a tablet: customers scan their own Stamp card and get a stamp. It never asks for a rating; on a self-service floor a Staff Login's printed QR does.
- Receipt QR
- A QR printed on the receipt, one of the ways 7Stamp adds stamps. It does not ask for a rating: on a POS, ratings come through the Integration API.
- Fiscal Receipt Scanning
- The customer scans the tax authority's fiscal QR on their own receipt, and 7Stamp verifies it and adds stamps. Available in Ukraine, Slovakia, Kazakhstan and Uzbekistan. It does not ask for a rating.
- Delivery Inserts
- Printed cards with Stamp Codes placed in a delivery bag or parcel, one of the ways 7Stamp adds stamps. They do not ask for a rating.
- Card-linked recognition
- Recognising a returning customer from a payment token where the acquirer's stack exposes PAR or a stable token. The card number is never used and never hashed; the QR carries only an opaque session id.
- Rating scale
- Stars, Faces or Numbers. One scale per business, shown by every channel, so ratings stay comparable across locations. Faces is five faces; Numbers runs from one to ten for NPS-style reporting.
- White Label
- The feedback page and the system emails are served from the partner's own domain in every channel. The partner's customers never see our domain. It is a condition of most terminal-fleet deals rather than an upsell.
- Attribution
- Where a rating came from. Ratings from Terminal Mode, the printed QR and a POS carry their Staff Login; chat-bot ratings are gathered in one Online row. Every rating also carries its Source: Terminal, Printed QR, Chatbot or Web card.
- Zero Level Integration
- A working setup that touches no existing system: a printed QR, or Terminal Mode installed beside the other applications on the terminal. No POS change, no certification, no new device.