Where it does not ask
The kiosk stamps; the printed QR asks
Self-Service Kiosk is the Kiosk Mode of 7Stamp Scanner: a customer-facing screen where customers scan their own Stamp card. It never asks for a rating.
On a self-service floor, put a Staff Login's printed QR beside the kiosk or on the tables. It needs no purchase, no Stamp card and no sign-in.
At a glance
- What it is
- Kiosk Mode of 7Stamp Scanner on a tablet
- Rating on the kiosk
- None — it never asks
- What asks instead
- A Staff Login's printed QR
- On the printed QR
- No purchase, no card, no sign-in
Updated
What the printed QR does on a self-service floor
Where nobody is free to ask a question out loud, a printed QR asks instead.
The waiting minute
Fast food and self-service floors have a gap between paying and collecting. A code on the table or by the counter is there for it.
The price of a table tent
One Staff Login's QR can be printed as many times as you like, so more copies do not add to the bill.
No queue pressure
The customer scans with their own phone, with nobody waiting behind them, and can add a comment on the next page.
Same scale, same numbers
The printed QR asks on the business's scale, so its ratings compare directly with Terminal Mode and the chat-bot.
Said plainly
The kiosk does not ask for a rating
In Kiosk Mode the customer scans their own Stamp card on the tablet and gets a stamp. The kiosk shows no rating screen, before or after the scan.
There is no survey-only kiosk. For a standalone 7Feedback business, a Staff Login's printed QR does that job: a code on the table, at the exit or at the reception desk.
After a rating on the printed QR, a negative one opens a page for the manager and any other a page that can offer a Google review.
Common questions
What is 7Feedback?
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
Do we need to integrate with our POS?
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
Does the customer have to install anything?
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
How often is the same customer asked?
It depends on the place. Terminal Mode asks only when the screen has nothing else to show. The chat-bot asks after every operation that added stamps, if that request is on. On a POS, the page with the Google button is offered to a customer the POS identifies at most once in ninety days, the page for the manager at most once a day. The printed QR asks whenever it is scanned. The business cannot change the spacing.
Next step
Put one printed QR where the waiting happens
One Staff Login's QR can go on every table, so a pilot costs what a single workstation costs.