Questions and answers
Everything we get asked
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All answers
What is 7Feedback?
7Feedback is a standalone customer feedback product. It asks for a one-tap rating in four places — Terminal Mode on the payment terminal, a printed QR, the Telegram or WhatsApp chat-bot and your own POS — and delivers every review to the business by email and in the Review journal.
Do we need to integrate with our POS?
No. The terminal application installs next to your other Android apps and does not touch the payment flow, so it needs no payment-side certification. A printed QR needs no integration at all. Your own POS can ask through the Integration API if you want the question on its screen.
Does the customer have to install anything?
No. The terminal and the POS ask on their own screen, the printed QR opens a web page, and the chat-bot asks in the chat. Rating takes one tap, and the rating on its own is already a complete review.
Do we need a 7Stamp loyalty plan?
No. 7Feedback is sold on its own, with no stamp cards, no packages and no loyalty plan behind it. If you later add loyalty, the feedback you have already collected stays where it is and keeps arriving in the same queue.
What does a customer see after a poor rating?
On the printed QR and on a POS that sends the order id, a negative rating opens a page for the manager: the customer can add a comment, up to three photos and a contact for a reply. That page never links to Google. A neutral or positive rating opens a page that can offer a Google review. In Terminal Mode and the chat-bot no page follows.
Which public platforms can we send people to?
Google only. The Google review link is set on each Staff Login's page, and there are no other public platforms. It is offered on the page after a neutral or positive rating on the printed QR or a POS.
Can we run it under our own brand and domain?
Yes. With White Label the feedback page and the system emails come from your domain in every channel — the printed QR, the follow-up pages and the chat-bot's web page alike. For a terminal fleet sold under an acquirer's brand this is a condition of the deal rather than an option.
Can we give a discount or a bonus for a review?
Not for a public one. Platforms prohibit it, and the moment someone opens a public listing is not an event a reward can be attached to — that link does not exist and will not be built. Rewarding a customer for feedback given to you privately is a different question: ask us and we will walk through what is possible in your country.
What happens to a customer's phone number?
It is only there if the customer left it on the page for the manager after a negative rating and agreed to be contacted about that one review — it is not a marketing contact. The Review journal shows it with a removal date ninety days after it was left.
How often is the same customer asked?
It depends on the place. Terminal Mode asks only when the screen has nothing else to show. The chat-bot asks after every operation that added stamps, if that request is on. On a POS, the page with the Google button is offered to a customer the POS identifies at most once in ninety days, the page for the manager at most once a day. The printed QR asks whenever it is scanned. The business cannot change the spacing.
What does 7Feedback cost?
$19 / €19 per Staff Login per month, or $190 / €190 per Staff Login for a year — pay for ten months, get twelve. In Ukraine it is 899 ₴ monthly and 8,990 ₴ annual. A Staff Login is a workstation, so three tills in one location is three logins.
What counts as a Staff Login?
An entry point, not a person and not a device: a till, a payment terminal, an API integration, or a badge QR belonging to one person. It is signed in on one device at a time, so two tills serving at the same time need two Staff Logins. Five waiters who each need their own ratings are five.
We already use 7Stamp. Do we buy this twice?
No. For a 7Stamp business it is the Customer Feedback add-on inside the account you already have, at the add-on price, and it is cheaper than the standalone product. You keep one account, one set of locations and one notification queue.
Can different locations use different rating scales?
No, and deliberately. A business picks one scale — Stars, Faces or Numbers — and every channel and location shows it. Mixing scales would make the numbers incomparable between a till, a table and a bot, which is the one thing chain analytics cannot survive.
Where does a submission actually arrive?
Every review, from any channel, is emailed to the business owner, the Admins and users with CRM access, and lands in the Review journal. A negative rating on the printed QR or a POS also sends an immediate Telegram message with the Staff Login, terminal, shift, cashier, time and amount; Terminal Mode and the chat-bot send a Telegram message about every rating.
Can we compare table tents against terminals?
Yes. The dashboard and the Review journal filter by Source — Terminal, Printed QR, Chatbot or Web card — and by Staff Login. To tell one table tent from another, give it its own Staff Login.
Where does Fiscal Receipt Scanning work?
Ukraine, Slovakia, Kazakhstan and Uzbekistan — the four markets whose tax authorities put a verifiable QR on the receipt. In 7Stamp the customer scans that code to get stamps; it does not ask for a rating.
Is card-linked recognition actually live?
It is built and running with a payment partner, on stacks that expose PAR or a stable token at the moment of the transaction. It is not a claim that it works on every stack: without access to PAR the fallback is a token stable within one acquirer. The card number is never used and never hashed.
How many applications go onto the terminal fleet?
One. Feedback collection is a mode inside the existing 7Stamp Scanner APK, so an acquirer certifies, versions and supports a single application across the fleet. A second application is not published and is not offered.
Can franchisees be billed separately?
Today a network's locations are paid for through the partner's access codes, and separate franchisee billing is an early invitation for selected partners rather than a released feature. What is available now is one branded domain, one set of system emails and analytics that roll up across locations run by different legal entities.
Will our public rating go up?
We do not promise any change to your public rating. What 7Feedback does is ask for a rating, send a negative one to the manager, and offer a Google review after a neutral or positive one on the printed QR or a POS.
Can customers attach photos?
Yes, up to three, on the page for the manager after a negative rating on the printed QR or a POS. Attachments are never mandatory, and a customer who only taps a rating has left a complete review.
Terms
Words used precisely
The vocabulary these answers rely on.
- Google review link
- The link to the business's Google review page, set on each Staff Login's page. It is offered only on the page after a neutral or positive rating on the printed QR or a POS; the page after a negative rating never links to Google. Without a link the page is the same, without the Google button.
- Staff Login
- A workstation rather than a person: a till, a terminal, an API integration or a badge QR. Every rating from a counter carries the Staff Login it came through, and the Google review link is set on it. Billing counts Staff Logins.
- 7Feedback page
- The web pages 7Feedback shows the customer: the rating page behind a printed QR or the WhatsApp chat-bot, and the follow-up page after a rating on the printed QR or a POS — for the manager after a negative rating, with a Google review offer after a neutral or positive one.
- Frequency cap
- How often a POS offers the follow-up pages: the page with the Google button at most once in ninety days to a customer the POS identifies, the page for the manager at most once a day. The printed QR has no such spacing. The business cannot change it.
- Terminal Mode
- The 7Stamp Scanner application running in a dedicated mode on a standard Android payment terminal. It sits outside the payment flow, so it needs no payment-side certification. One tap stores the rating, with no follow-up page.
- Fiscal Receipt Scanning
- The customer scans the tax authority's fiscal QR on their own receipt, and 7Stamp verifies it and adds stamps. Available in Ukraine, Slovakia, Kazakhstan and Uzbekistan. It does not ask for a rating.