Plans and billing
7Feedback per Staff Login, monthly or yearly; Free Forever and its review allowance; which Staff Logins are billed; life without a plan; add-ons; inside 7Stamp.
Updated
The price
7Feedback costs $19 / €19 / 899 ₴ per Staff Login a month, or $190 / €190 / 8,990 ₴ per Staff Login a year — two months free. There are no tiers and no setup fee.
A paid plan is billed per created Staff Login: switched-off Staff Logins count, deleted ones do not, and at least one is always billed.
How much does 7Feedback cost?
$19 / €19 / 899 ₴ per Staff Login a month, or $190 / €190 / 8,990 ₴ per Staff Login a year.
We have three counters. What do we pay?
Three Staff Logins — one per counter — each at the price per Staff Login.
Do I pay for a Staff Login I switched off?
Yes. Every created Staff Login is billed, switched-off ones too. Delete it to stop paying for it.
Monthly or yearly
Change plan on Billing & invoices opens the plans with a Monthly and Yearly switch; Yearly is marked with the months it gives free. The plans and their currency follow the country chosen when the Business was created.
How do I switch to a yearly plan?
Billing & invoices → Change plan, then Yearly.
Can I pay in euros instead of hryvnia?
The currency follows the country of the Business, which cannot be changed after the Business is created.
How much does the yearly plan save?
Two months: the year costs ten months’ price.
Free Forever
Free Forever gives one Staff Login, Customer feedback included, and a set number of reviews per billing period — Billing & invoices shows how many are used and left, and so does the banner at the top. When they are used up, collecting pauses until the next period, the Chatbot included. Paid plans have no review limit.
Is there a free 7Feedback plan?
Free Forever — one Staff Login, Customer feedback included and a set number of reviews per billing period.
Where do I see how many free reviews are left?
On Billing & invoices, and in the banner at the top of the admin panel.
What happens when the free reviews run out?
Collecting pauses until the next billing period, the Chatbot included. A paid plan has no limit.
Without a plan
Without a plan that includes Customer feedback, the printed QR and your POS collect nothing: the rating page shows the Customer an error. The Chatbot keeps asking while Collecting feedback is on. The banner at the top says Feedback collection is not active.
What stops if we have no plan?
The printed QR and the POS. Only a connected Chatbot keeps asking.
What does a Customer see on our QR while we have no plan?
An error instead of the rating scale. Choose a plan to start collecting.
How do I start collecting again?
Choose a plan under Billing & invoices — Go paid in the banner leads there.
Add-ons
The paid plans list add-ons billed separately: Auto Translation, Webhooks & Events, Own Channel / Branded Emails and White Label. Each is chosen when subscribing or later under Billing & invoices.
Which add-ons does 7Feedback have?
Auto Translation, Webhooks & Events, Own Channel / Branded Emails and White Label, billed separately on the paid plans.
Can I add White Label on Free Forever?
No. The add-ons are listed on the paid plans.
Where do I connect an add-on?
Under Billing & invoices, when subscribing to a paid plan or later.
7Feedback inside 7Stamp
A Business on 7Stamp gets the same Customer feedback as the Customer Feedback add-on, $9 / €9 / 399 ₴ per Staff Login a month, in the same account and with the same Staff Logins. In the 7Stamp admin panel the dashboard and the journal are the Reviews tab of Customers.
We already use 7Stamp. Do we need a separate 7Feedback plan?
No. Inside 7Stamp the same feedback is the Customer Feedback add-on, $9 / €9 / 399 ₴ per Staff Login a month.
Is 7Feedback different from 7Stamp’s Customer Feedback?
It is the same feedback with the same rules. 7Feedback sells it on its own; in 7Stamp it is an add-on.
Where are the reviews in 7Stamp?
In the Reviews tab of Customers; the settings are under Settings → Customer feedback.